Extension and Addition of Replacement Activities for Takata Front Airbag Inflators on Honda Cars

Honda Malaysia announces that operations at the three Honda Service Central Hubs for Takata front airbag inflator replacement activities will cease on 31 December 2016. At the same time, the company also reaffirms its unrelenting commitment to ensure the safety of customers and make it more convenient for affected customers by providing even more locations for Takata front airbag inflator replacement from the month of January 2017 to March 2017.

1. Closure of Honda Service Central Hubs.

Operations at all three Honda Service Central Hubs for the Northern, Central and Southern regions will be available until 31 December 2016 only. These hubs will no longer be operational thereafter. Customers may visit any Authorized Honda dealers to replace the affected Takata front airbag inflators.

2. Introduction of Mobile Caravan for Takata Front Airbag Replacement.

In addition, Honda Malaysia will introduce a mobile caravan to provide further convenience for affected customers to replace the affected Takata front airbag inflators. The mobile caravan will be going nationwide to provide on-the-spot replacements for affected customers and will be available 7 days a week.

3. Extension of Mobile Hubs in Shopping Malls and Mobile Teams.

To continue extending the number of locations and provide more convenience for affected customers to replace the affected Takata front airbag inflator, Honda Malaysia is increasing the operations of Mobile Hubs to three (3) mall venues every weekend in the Central region, Johor Bahru, Kedah and Penang until March 2017. Details of the latest locations of the added Mobile Hubs at shopping malls will be available at www.honda.com.my and www.productrecall.honda.com.my. Apart from that, the Honda Malaysia mobile teams will be visiting used car dealers and corporate companies for on-the-spot Takata front airbag inflator replacements at the Central region.

4. Continuation of Honda Service Dealer Associates going door-to-door.

At the same time, 84 Authorised Honda Service dealer nationwide will continue mobilizing their associates to go door to door to approach affected customers at their premises until March 2017. This exercise is to continue increasing the awareness and emphasis on the importance of replacing the affected Takata front airbag inflator to help expedite the free-of-charge replacement activity.

The introduction of the mobile caravan and increase of Mobile Hubs in more locations in shopping malls are in addition to the replacement activities that are available at Honda’s on-ground activities including at every Honda Family Road Trip and Honda Mobile Road Shows. These measures are part of Honda Malaysia’s effort to expedite the replacement of affected Takata front airbag inflators.

Honda Malaysia continues to emphasise the urgency of replacing the affected Takata front airbag inflators as the affected (driver/passenger) front airbag inflators manufactured by Takata may deploy with excessive internal pressure when activated. The airbag inflator casing might rupture, which may result in injury or fatality of the driver and passenger.

Honda Malaysia strongly encourages affected customers to make an appointment at any Authorised Honda dealers to avoid any setback for these replacements to be done systematically. Replacement activities at the Mobile Hubs and Honda Family Road Trip do not require advance appointment.

As of 28 December 2016, Honda Malaysia has completed 71% replacement of Takata driver front airbag inflators and would like to reassure that the stock availability for Takata driver front airbag inflators is at 100%. The stock availability for Takata passenger front airbag inflators is close to 70% by end of December 2016. Honda Malaysia hopes to further improve the completion ratio for both the Takata driver and passenger front airbag inflators by providing more replacing convenience to affected customers.

Honda Malaysia Sdn. Bhd. continues alerting and informing customers of the importance of replacing the affected vehicle’s airbag inflators, via increased frequency of postings on social media and SMS blast. Owners of Honda vehicles affected by the airbag inflator product recall are advised to immediately get their vehicles checked and parts replaced at any Authorized Honda Service dealers, Service Central Hubs or Mobile Hubs as soon as possible.

Apart from that, Honda Malaysia will also continue to work closely with the Road Transport Department / Jabatan Pengangkutan Jalan (JPJ) to approach current owners of affected Honda vehicles based on JPJ data.

For further enquiry on the Takata front airbag inflator replacement or to make an appointment for the replacement, affected customers may contact Honda Toll Free number 1-800-88-2020. Customers can also check vehicles recall status by logging on to www.honda.com.my or www.productrecall.honda.com.my.